Guyana is known as the only English-Speaking Country in the continent. English is spoken as the offical anf primarly language, making the country to be apart of the Caribbean Community [CARICOM]. Guyana is also known as a South American country, which neighbours two most important continent, namily Brazil and Venezuela. Greatly resulting in Guyana having access to 311 million consumers and over US $409 billion export markets. This gives an overall purcashing powe of over US $2 trillion.
Guyana has been active in the BPO sector for over twelve years.
Agents in Guyana can really relate to American costumers since the country is heavily influenced by the United States. Guyana was a former British colony, more likely a Caribbean Nation, which is the Tarde Union forma fifteen Caribbean Countries. This body is headquarted in Georgetown, Guyana. The people of Guyana watches American TV programming and knows American products, with the Untied States as it's biggest trading partner. The english-speaking population for the contact industry has the advantage of making contact centers escalable. These factors makes Guyana a Nearshore Outsourcing Destination.
Nearshore Americas Qualfon, A mission-driven business process outsourcing [BPO] company and gobal provider of contact center services has been operating contacts centers un Guyana since 2005. It is however belief that the most important factor development is the quality of people that de have here in Guyana, whose unique characteristics helps Qualfon to offer high-quality services at a low cost. According to Qualfon executives, Guyana has an enormous protential to become the contact center capital of South América because it is the only nation in the region in which English is the first language and service comes with a cost structure competitive with India and the Philippines. The Founder and Managing Director of Nearshore Americas, Kirk Laughlin said that he belief "There is something special here." Meaning that Guyana can have great outcome as it continues to develop.
Qualfon is building one of the world's largest contact center campuses in the capital city of Georgetown, Guyan. In fact, Qualfon's investments in Guyana recently earned them the 2016 Nexus Illuminate Company Of The Year Award, this is according to Qualfon CEO Mike Marrow.
Michael Desalles, the Principal Analyst in Customer Care stated that probably the biggest liability for Guyana is that it is relatively unknown as an outsourcing destination by U.S companies, since many people mistake it for Ghana and believe it is an Africa rather than in South America. However, "Guyana needs to improve it global visibility and image," he said.
So let's think of Guyana as a new destination for English-Spaeking BPO, as it emerges as Leader In Global Call Centers.
Guyana has been active in the BPO sector for over twelve years.
Agents in Guyana can really relate to American costumers since the country is heavily influenced by the United States. Guyana was a former British colony, more likely a Caribbean Nation, which is the Tarde Union forma fifteen Caribbean Countries. This body is headquarted in Georgetown, Guyana. The people of Guyana watches American TV programming and knows American products, with the Untied States as it's biggest trading partner. The english-speaking population for the contact industry has the advantage of making contact centers escalable. These factors makes Guyana a Nearshore Outsourcing Destination.
Nearshore Americas Qualfon, A mission-driven business process outsourcing [BPO] company and gobal provider of contact center services has been operating contacts centers un Guyana since 2005. It is however belief that the most important factor development is the quality of people that de have here in Guyana, whose unique characteristics helps Qualfon to offer high-quality services at a low cost. According to Qualfon executives, Guyana has an enormous protential to become the contact center capital of South América because it is the only nation in the region in which English is the first language and service comes with a cost structure competitive with India and the Philippines. The Founder and Managing Director of Nearshore Americas, Kirk Laughlin said that he belief "There is something special here." Meaning that Guyana can have great outcome as it continues to develop.
Qualfon is building one of the world's largest contact center campuses in the capital city of Georgetown, Guyan. In fact, Qualfon's investments in Guyana recently earned them the 2016 Nexus Illuminate Company Of The Year Award, this is according to Qualfon CEO Mike Marrow.
Michael Desalles, the Principal Analyst in Customer Care stated that probably the biggest liability for Guyana is that it is relatively unknown as an outsourcing destination by U.S companies, since many people mistake it for Ghana and believe it is an Africa rather than in South America. However, "Guyana needs to improve it global visibility and image," he said.
So let's think of Guyana as a new destination for English-Spaeking BPO, as it emerges as Leader In Global Call Centers.
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